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Common Questions

Have a specific question? Please contact support here.

You can tell if the software is eSignature compliant by three accessible features.
  • Right to agree to electronic signature
  • Signing on an actual PDF
  • 25 point audit log
Learn more about what makes electronic Signature legal here

The short answer is yes. Our kiosk app works best for signing waivers when your participant doesn't have a smartphone. You can download the kiosk app (Google Play | App Store) and log in once you have an Otter account.

95% of waivers being signed on Otter currently are on personal devices such a phone from scanning a QR Code or a computer.

 

You can create your first integration with MailerLite, Twilio, and 1000+ other integrations on Zapier with ease. If you have any questions with integrations visit our help page or join our slack community.

Otter Waiver accepts all credit cards that are processed through our secure processor Stripe.

Yes! We love hearing from our users and your suggestions are always welcome. Please send your suggestions or requests to the Otter support team

Otter offers 3 types of monthly packages with Waivers and SMS marketing for customer retention. Contact the sales team to learn more.

There are no long-term commitments or cancellation fees. Users are able to purchase a monthly plan and cancel at any time. However, we do not provide any refunds for any unused credits that remain on your account before the cancellation. You may, however, donate your credits to a non-profit using our service by contacting our support team.

Otter Waiver is proud to offer discounts to non-profit organizations. We offer a 50% discount starting at $0.05/credit for non-profit organizations that sign 100,000 or more a year. Non-profits signing less than 100,000 can pay as they go with our low rate of $0.10 a signed waiver. We also offer a freemium version for qualified non-profit partners. Contact our non-profit team for more information.

Signed Waiver (1 Credit)

One credit will be subtracted from your account after a waiver has been signed. If a participant doesn’t complete their waiver and submit it, your account will not be charged and the participant’s incomplete waiver will not be stored on our database.  

 

Storage charges (3 Credits/GB)

Every month our software holds data for your account. There is a charge of 3 credits per gigabyte (GB) of data. Your organization will not be charged for storage until they have accumulated 2,000 signed waivers. 1 GB of data will store about 12K-16K waivers.

We aim to have the best prices in the industry. If you have been getting a lower price from one of our competitors, click here for our price match guarantee form.

Otter Waiver offers newly registered organizations/businesses 100 Otter Credits to try it out for 14 days. Waiver credits will be automatically credited to your account upon creating your organization. These 100 credits allows 100 people to e-sign your digital waivers.

Once the initial 100 credits have been used, you are able to add more credits to your account at any time. The starting cost for 1 credit is $0.10. However, Otter Waiver also offers large bulk pricing and committed-use discounts when users purchase large quantities of credits.

Simply login to your organizer/promoter account to access signatures. You can also browse, search, and download all audit logs, signed waivers, and certificates of authenticity.

Electronic signatures are legally binding in the United States, Canada and European Union. We designed Otter Waiver to exceed the security of paper waivers by incorporating mobile authentication and digital audit logs in addition to the signature. Whereas anyone can sign "Mickey Mouse" at your front gate, or use handwriting that makes it impossible to track down a signature, this additional data fights non-repudiation. Furthermore, our digital storage and security means you'll never lose an Otter Waiver!

Check with your insurance provider on if your state allows a parent to sign for a minor. In the state of Utah, a Parent / Guardian can’t sign for a minor.

Yes! Otter Waiver supports unlimited waiver creation such as Communicable Diseases Waivers at no extra cost to you.

The simple answer is legally, no. Otter is compliant with USIS Guidelines by making sure users can’t modify an active waiver. If you need to change a waiver, click on the three dot menu on the right of the waiver and select “duplicate”. You can duplicate the waiver, change the name, make edits, and republish. Just make sure to turn the old one to inactive.

Since Otter is a waiver and CRM platform for customer retention we don't off off-season plans.

The more you buy, the more you save. Pre-buy waiver credits and get bulk pricing or contact our sales team if you need to run over 200,000 waivers a year. Check out our calculator to see your savings.

Otter Waiver utilizes extra security precautions to meet the needs of larger companies. All waivers are safely stored on our secured database. We also regularly back up our data onto a cloud server for extra precautions.

Since we use smart fields while building, you can’t have more than one organization. This is because the organization data and logo are auto populated on the waiver fields. Create a new account and keep your operations separated. In addition, you will qualify for free credits with the new company.

The quick answer is no. Kiosk machines are a thing of the past and cost too much.

Thanks to Covid, people are now used to scanning a QR code. Plus, machines and kiosks break, run out of battery, or just have to be replaced over time. How much would you save by not paying for a lease on a machine that isn’t compliant? Why take on the added expense and legal worries? Users can sign via email, website, QR or automated SMS. We make the experience easy and simple for the customer .

We integrate with several CRM systems. There are three options for this process. Option 1: export your data and put it in your CRM, or Option 2: check out our integration page to see if your CRM is listed. If not, we are able to offer a custom integration which will reduce data entry hours and create a seamless workflow - contact us here.

No. A QR code is generated based on the URL of the waiver. When you clone a waiver it goes into draft mode and allows you to edit before publishing. Once Published it generates a new URL and a new QR code.

Recommended Browsers:

  • Google Chrome, latest version

Supported Browsers:

  • Google Chrome, latest version
  • Microsoft Edge, latest version
  • Safari versions 10 and above
  • Mozilla Firefox, latest version
  • iOS 13
  • Android 10

An informative link for Microsoft guidelines for desktop browser support can be found here: http://support2.microsoft.com/gp/microsoft-internet-explorer

This is for security reasons. We pride ourselves on a commitment to privacy, security, and compliance and this step helps us to maintain those high standards.