Common Questions

Have a specific question? Please contact support here.

California and Florida, along with many other states, don't allow minors to be on the waiver form with a parent. Separate waivers have to be signed. One for the children and the guardian/parent signing on their behalf. Two for the parents on an adult waiver. Yes, it is possible, but since our company is stringent to customer & privacy laws and legal document standards, we won't allow for both.

The Otter Waiver extension with Smart Copy enables you to transfer information from your signed smart waiver dashboard to your Point of Sale (POS) or Customer Relationship Management (CRM) System. This saves your staff time and ensures accurate data when adding a new customer record to your database.


Yes! You can upgrade and downgrade your account at any time. Since we offer rollover credits they will not transfer if you downgrade a plan.

By following our quick start guide to building a waiver you can be collecting waivers in less than 30 minutes.

You can tell if the software is eSignature compliant by three accessible features.
  • Right to agree to electronic signature
  • Signing on an actual PDF
  • 25 point audit log
Learn more about what makes electronic Signature legal here

The short answer is yes. Our kiosk app works best for signing waivers when your participant doesn't have a smartphone. You can download the kiosk app (Google Play (2023 coming soon) | App Store) and log in once you have an Otter account.

95% of waivers being signed on Otter currently are on personal devices such as a phone from scanning a QR Code or a computer.


Otter Waiver accepts all credit cards that are processed through our secure processor Stripe.

There are no long-term commitments or cancellation fees. Users are able to purchase a monthly plan and cancel at any time. However, we do not provide any refunds for any unused credits that remain on your account before the cancellation. You may, however, donate your credits to a non-profit using our service by contacting our support team.

Signed Waiver (1 Credit)

One credit will be subtracted from your account after a waiver has been signed. If a participant doesn’t complete their waiver and submit it, your account will not be charged and the participant’s incomplete waiver will not be stored on our database.  


Storage charges (3 Credits/GB)

Every month our software holds data for your account. There is a charge of 3 credits per gigabyte (GB) of data. Your organization will not be charged for storage until they have accumulated 2,000 signed waivers. 1 GB of data will store about 12K-16K waivers.

Otter Waiver offers newly registered organizations/businesses 100 Otter Credits to try it out for 14 days. Waiver credits will be automatically credited to your account upon creating your organization. These 100 credits allows 100 people to e-sign your digital waivers.

Once the initial 100 credits have been used, you are able to add more credits to your account at any time. The starting cost for 1 credit is $0.10. However, Otter Waiver also offers large bulk pricing and committed-use discounts when users purchase large quantities of credits.

Simply login to your organizer/promoter account to access signatures. You can also browse, search, and download all audit logs, signed waivers, and certificates of authenticity.

Electronic signatures are legally binding in the United States, Canada and European Union. We designed Otter Waiver to exceed the security of paper waivers by incorporating mobile authentication and digital audit logs in addition to the signature. Whereas anyone can sign "Mickey Mouse" at your front gate, or use handwriting that makes it impossible to track down a signature, this additional data fights non-repudiation. Furthermore, our digital storage and security means you'll never lose an Otter Waiver!

Check with your insurance provider on if your state allows a parent to sign for a minor. In the state of Utah, a Parent / Guardian can’t sign for a minor.

Yes! Otter Waiver supports unlimited waiver creation such as Communicable Diseases Waivers at no extra cost to you.

The simple answer is legally, no. Otter is compliant with USIS Guidelines by making sure users can’t modify an active waiver. If you need to change a waiver, click on the three dot menu on the right of the waiver and select “duplicate”. You can duplicate the waiver, change the name, make edits, and republish. Just make sure to turn the old one to inactive.

Otter Waiver utilizes extra security precautions to meet the needs of larger companies. All waivers are safely stored on our secured database. We also regularly back up our data onto a cloud server for extra precautions.

Since we use smart fields while building, you can’t have more than one organization. This is because the organization data and logo are auto populated on the waiver fields. Create a new account and keep your operations separated. In addition, you will qualify for free credits with the new company.

The quick answer is no. Kiosk machines are a thing of the past and cost too much.

Thanks to Covid, people are now used to scanning a QR code. Plus, machines and kiosks break, run out of battery, or just have to be replaced over time. How much would you save by not paying for a lease on a machine that isn’t compliant? Why take on the added expense and legal worries? Users can sign via email, website, QR or automated SMS. We make the experience easy and simple for the customer .

We integrate with several CRM systems. There are three options for this process. Option 1: export your data and put it in your CRM, or Option 2: check out our integration page to see if your CRM is listed. If not, we are able to offer a custom integration which will reduce data entry hours and create a seamless workflow - contact us here.

No. A QR code is generated based on the URL of the waiver. When you clone a waiver it goes into draft mode and allows you to edit before publishing. Once Published it generates a new URL and a new QR code.

Recommended Browsers:

  • Google Chrome, latest version

Supported Browsers:

  • Google Chrome, latest version
  • Microsoft Edge, latest version
  • Safari versions 10 and above
  • Mozilla Firefox, latest version
  • iOS 13
  • Android 10

An informative link for Microsoft guidelines for desktop browser support can be found here: http://support2.microsoft.com/gp/microsoft-internet-explorer

This is for security reasons. We pride ourselves on a commitment to privacy, security, and compliance and this step helps us to maintain those high standards.

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