Your consumers are savvier than ever before and are more willing to experiment with new products and services. How can you hold their interest long enough to start a conversation?
Leveraging customer data to encourage repeat business is one of the most powerful methods for creating a loyal customer base. Keeping tabs on your clientele’s information is essential to making better marketing decisions and expanding your business.
Since it costs a business much more to win over a new customer than to keep an old one, it’s crucial to work hard at maintaining a solid base of existing clients. This piece will discuss some tried-and-true techniques for keeping your current clientele happy.
1. Segment Your Audience
Segmenting your audience is essential to any branding communication, including email and SMS. To reach your customers effectively, you need to divide them into categories to tailor your messages to each group and get them involved in suitable campaigns. It’s a simple strategy that can dramatically increase conversion rates.
Use criteria such as job title, geographic location, product interest, and more to divide your target audience. More granular segmentation allows for more precise message delivery. This, in turn, will increase engagement and sales.
2. Create Dynamic Content
Some marketing automation systems can tailor your website’s text and email messages to individual customers based on their personas, their browsing histories, and other data you provide.
Take the case where you offer outdoor trips to ten different locations and know that a specific subset of your customer base prefers a particular type of activity or destination. With dynamic content, you can provide content that best caters to each user’s tastes.
You can generate additional value by displaying upsells and promotional offers. You can boost interaction and conversion rates by using information from your customer base.
3. Leverage Loyal Customers for Reviews
Customer reviews can be one of the most effective methods for attracting new clients and keeping existing ones. Reviews can make or break a business, but if you approach them correctly, you’ll have a better shot at positive feedback.
Positive reviews associated with your business are crucial for several reasons, including improved brand awareness and loyalty.
Providing excellent customer service is the surest way to earn their praise and endorsement. Feedback requests are perfectly acceptable, though.
4. Follow up on Customer Feedback
Gathering customer feedback is fantastic, and using that feedback to improve your business is even more valuable. However, following up is an often-overlooked step. You should always respond when a customer leaves a positive or negative review.
Suppose the review is positive; express gratitude to the customer for taking the time to provide constructive feedback. Whenever a customer leaves a negative review, take immediate action to keep them from going. After resolving a customer issue, always look for ways to stay in touch with them.
5. Re-engage Customers
Consumers have different preferences when it comes to communication with brands. While some customers prefer web chat, others rely on social media for information about their favorite brands.
While it’s true that every audience is unique, Email and SMS are still the most popular ways for businesses to reach consumers. That’s why you should incorporate both SMS and Email into your repertoire of communication options.
Email marketing combined with SMS has the added benefits of being scalable, timely, and effective. It can send targeted messages to customers at optimal times, re-engaging them and increasing your ROI.
6. Reward Loyal Customers
When a client is satisfied, they are more likely to stick with your business. They will tell others about you and your brand, and some of them may even post reviews on sites like Yelp, Google, or Facebook.
Rewarding them for their dedication will go a long way toward demonstrating your gratitude. For instance, you can reward them with extra free ammo if you’re a range owner or a free trip if you’re in the outdoors industry.
You can give out points to customers based on how often they come in a month, a year, or a lifetime. Then they can redeem those points for anything from free items to discounts.
Engage Your Customers with Otter Waiver’s SMS Marketing
SMS Marketing’s universal reach should make it an attractive channel for reaching as many customers as possible; it doesn’t rely on customers using WhatsApp or social media platforms to engage and convert.
SMS marketing allows you to connect with customers, set yourself apart from the competition, and even solicit feedback from satisfied clients.
If you want to improve your marketing and sales, Otter has the SMS marketing tools you need. Try us out right now, and you’ll see why so many others have placed their faith in us.